Privacy Policy

Our Privacy Commitment

At pyraethoniva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to being transparent about our data practices and ensuring you understand how your information is handled.

Information We Collect

We may collect the following types of personal information:

• • Contact information including name, email address, phone number, and mailing address
• • Financial information relevant to our consultations, including income ranges and financial goals
• • Website usage data including IP address, browser type, pages visited, and time spent on our site
• • Communication records including emails, phone calls, and consultation notes

How We Use Your Information

We use your personal information for the following purposes:

• • To provide personalised financial planning consultations and services
• • To communicate with you about your account, appointments, and service updates
• • To improve our website functionality and develop new services
• • To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Primary Legal Basis: We process your data on the basis of consent for marketing communications and legitimate interest for service delivery and website functionality

Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• • With trusted service providers who assist in delivering our services, under strict confidentiality agreements
• • When required by law, court order, or government regulation
• • To protect our rights, property, or safety, or that of our clients or others

Data Security Measures

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• • Access: Request copies of your personal data we hold
• • Correction: Request correction of inaccurate or incomplete data
• • Deletion: Request deletion of your personal data in certain circumstances
• • Portability: Request transfer of your data in a structured format
• • Objection: Object to certain types of data processing

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and gather usage analytics.

For detailed information about our cookie practices, please refer to our Cookie Policy Cookie Policy

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, client data is retained for 7 years after the end of our service relationship.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information on our Contact page or email contact@pyraethoniva.com.